Thanks for shopping at Vinno BD. We’re here to give you the very best kind of groceries, food items and many other products, with a focus on Fast and Easygrocery shopping at your doorstep. You can simply return or exchange products as per below conditions. You can raise a replacement request on the Website or by calling our Customer Service team on [contact no.] or chat with us at our Facebook Page. A user may return any product during the time of delivery or on the same delivery day.
Return Policy:
1. Delivering the wrong product to customers.
2. Found damaged during delivery.
3. Product is not the same as described on the website.
4. Received any product with wrong quality and quantity.
5. Product is delivered in an unhealthy/unexpected condition.
6. You have to informVinno BD about returning the product within the same delivery day.
Order Cancellation:
1. You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number/every details of the order possible.
2. We may cancel a contract due to product unavailability, product weight and price variance or for any other reason. We will notify you if this is the case and return any payment that you have made.
3. If the cancellation was made in time before the delivery vehicles are dispatched, we will refund or re-credit your debit or credit card with the full amount within 7 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable. If the refund is not adjusted within 7 days of initiating, you have to call us on [contact number] to get further assistance.
4. In the unlikely event that our delivery team delivers a wrong/damaged/decayed item, you have the right to reject the delivery of the wrong item before receiving and you shall be fully refunded for the missing item. If the delivery team can only do a partial delivery (a few items might be not available), we will inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.
Refund Policy:
Vinno BD is committed to serve the best product on time to the customers. Ifwe are not able to provide or deliver the required products, we will notify you within 12 hours for any special item and 6 hours for any grocery items via phoneor text. If the service thatVinno BD fails to complete, requires any refund, it will be done within 7 Days after our acknowledgement. Refund payment can be done under these conditions:
1. If a customer cancels the order (Full or Partial) after payment.
2. IfVinno BD is not able to fulfill the order or if the products are discontinued byVinno BD.
3. Customer cancels a paid order before it has been dispatched.
For all the above three scenarios, the refund amount will be transferred to the customer’s original payment source within 7 days. Refund is only allowed for customers who have already paid the amount before delivering the product.